Really lovely item, my daughter loves it :) Really good size, plenty of space for food drink and an ice pack in hot weather.
The only reason I gave 3 stars instead of 5 is the listed bag had 1 long shoulder strap not 2 carry handles. We chose this design because of the long strap and when it arrived it had carry handles which was disappointing. Otherwise we are very happy with the service and quality.
So sorry about the lunch bag - the suppliers changed the design and her missed their update about it :(